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Catholic Health University

Catholic Health University curriculum utilizes a blended approach to learning with varied format and forum such as lecture/didactic, group exercises, media, storytelling, pre and post work and panel expertise.

Courses at CHU are facilitated by Catholic Health professionals and experienced Educators and Subject Matter Experts (SMEs) from all over Catholic Health who share practical, real workplace expertise with class participants. CHU courses are available to CMP members at no cost.

Please register for these classes one week prior to the session by filling out the following form.

To register for any of the courses listed below, please complete our enrollment form.

In case you need to cancel your course registration, please notify Brittany Bolden (bbolden1@chsbuffalo.org) at least two days prior to the class date.

CHARTC is located at 144 Genesee Street, Buffalo.


Course Name Course Description Date/Time Location

The WOW Factor!  A Great Customer Experience

How do you provide a great customer experience? Why “give
them a Pickle”, of course! This class not only covers the art of
communicating with your customer but what to do if things get
heated or if there’s conflict. Explore how to use these skills in
person, on the phone or through email. And finally, have fun
learning about “how to give Pickles” to your customers every
day.

9/18/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1B

Managing Conflict I

CHS participants walk through a discussion of the main types
of conflict, the differences between constructive conflicts and
destructive conflicts. Don’t miss this open forum and learn
how to use active listening, constructive feedback and deescalation
techniques to manage relationships.

9/25/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

Leading Millenials

By 2025, 75% of our workforce will be Millennials! This misunderstood generation –those born since 1980 – exhibits a different set of professional values than previous generations. But what are they and how can you engage, train and retain the Millennial employee?  This class will define the four different generations in the workplace, explore common misconceptions about millennials and help you understand the traits and characteristics of this generation. We will identify ways to support their values which will help you to better manage them and take advantage of their strengths and contributions to the workplace.

10/3/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

Managing The Challenging

Follow a proven model for identifying the gap between
expected & actual behavior, no matter the role or job at CHS.
Review and learn to communicate the impact and
consequences of continued behaviors. Work through a proven
direct model of communicating and resolving undesirable
behaviors.

10/8/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1D

Getting It All Done! 

Everyone knows the feeling of having too much to do with too
little time to do it. Effective time management is a must!
Discover how to leverage the power of an effective time
management tool. And, learn how to prioritize tasks, delegate,
and how to break through procrastination. If time management
is an issue with you, make time for this class!

10/9/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room  1G

Big Five For Leaders

This fun and interactive workshop helps you identify your
strengths using the Workplace Big Five Profile, and teaches
you how to capitalize on them using tools, tips and techniques.
Learn how to improve your interactions with CHS patients and
team members while achieving your goals and feeling more
energized at work.

10/10/2019

9:00am - 11:00am

Catholic Health ARTC Building

Conference Room 1C

Legal Guidelines for Leaders

HR and Legal Subject Matter Experts review timely legal topics
affecting our workplace. Explore topics such as horizontal
hostility and other toxic behaviors and the protections we need
to provide. How do our legal obligations impact the workplace
and our associates? What can you do? What is your role? This
class also reviews the newest and most relevant laws for our
healthcare leaders at all levels. Register early! This energetic
program provides the perfect forum to answer all your
questions.

10/16/2019

9:00am - 11:00am 

Catholic Health ARTC Building Conference Room 1A

Bounce Back! Tips to a Less Stressful Day

Life is stressful with the day-to-day challenges of managing
work and home. Healthcare-related compassion fatigue is a
real issue today for many of our associates. Managing stress,
however, is still all about taking charge: of your own thoughts,
emotions, schedule, health, fitness and the way you deal with
problems. This 3-hour program reviews all the healthy and not
so healthy ways to deal with stress. More importantly, it
provides real examples, proven techniques and many
strategies for coping with all types of stress, so you can “bring
your best self to work” every day and inspire others to do the
same!

10/24/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1D

Leading with Emotional Intelligence

This course is designed to educate associates on what
Emotional Intelligence is and how to best utilize their EI within
the workplace.

10/30/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

Communication Skills

Effective communication is one of the most important life skills we can learn – yet one we don’t usually put a lot of effort into. Whether you want to have better conversations, get your ideas across more effectively or be a better listener – this class is for you! Understand what effective communication entails, recognize the barriers and mistakes to effective communication, understand how to utilize the three basic elements to communication and learn how to be an active listener. 

11/6/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

DiSC

In this class you’ll learn about DiSC, a model which provides a common language that people can use to better understand themselves and to adapt their behaviors with others. You will be asked to complete a series of questions that produce a detailed report about your personality and behavior. Through a group exercise, we explore tips for working with people of other styles. Note: There is a cost associated with this class so please ensure your availability on that day.

11/21/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1D

Working With You Is Killing Me?

The title says it all! We all have to work with difficult coworkers, and in this class you will learn to recognize the symptoms of a negative workplace and the role each of us play in these situations. You will also learn how to set boundaries and control your reactions to respond to coworkers who cross those boundaries. Plus, you will review how to “unhook” yourself from difficult interpersonal situations at work.

12/5/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

Fearless Speaking and Presentation Skills

Your presentation skills are just as important as the information you are presenting! This class will provide you with the tools necessary to be an engaged and effective speaker. Come learn presentation strategies from preparing your presentation and content development to delivering your presentation with power and confidence. We’ll also cover how to overcome those speaking jitters and control nervousness. This high energy course is guaranteed to get you to the next level in your speaking career!

12/12/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

Managing Conflict II

Discover beneficial ways to deal with and overcome conflict in the workplace. Review and understand what is and causes conflict. Discusses the 5 step process of managing conflict. Gather tips on how to have successful conflict resolutions within the workplace and discuss the concept of the 17 camels in relation to workplace conflict. LEADER COMPETENCY: Drive Performance

12/13/2019

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1D

Team Building

Addresses the Five Dysfunctions of a Team, the hallmarks of each, and how to remedy each dysfunction to build a stronger, more efficient and productive team. None of us can do it alone! There is no I in team! The results a great team can produce by relying on each other and synergizing talents is both necessary and remarkable. A must for every leader to master today. LEADER COMPETENCY: Partner with and Across Teams

12/18/19

9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1D