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Coronavirus Resources

Catholic Health Information & Resources (click link for resources)

McAuley Seton Home Care Options For Keeping Patients Healthy

As we navigate our way through this critical time in healthcare, we are fortunate to have innovative programs and services at Catholic Health. The clinical staff at McAuley Seton Home Care remain committed to serving the needs of patients in our community through face-to-face home based interventions, remote telemedicine encounters and virtual visit engagements.

Click here for more information.

Sisters Hospital, St. Joseph Campus Emergency Department - CLOSED 

The Emergency Department at Sisters of Charity Hospital, St. Joseph Campus is CLOSED due to the hospital now being a COVID-19 Treatment Facility.

Local EMS providers have been notified of this change. Emergency services at Sisters Hospital’s Main St. Campus in Buffalo are not affected by this closure.

Individuals with medical emergencies are asked not to go to St. Joseph Campus. They should call 9-1-1 or go to their nearest open emergency department.

 CMP Information & Resources


CDC Resources

CDC Website

Commissioner’s Standing Order Directive for Medical Professions and Individuals Who Collect Specimens for COVID-19 Testing in Erie County

On May 23, 2020, the Erie County Health Commissioner updated guidance for providers, including:

  •  Documentation Update for Patient Packets, including newest updates from Centers for Disease Control (CDC)
  • Updated Isolation Guidance from 7 to 10 days when symptomatic; and non-symptomatic, but with positive test

eClinical Works Resources

healow TeleVisits

Erie County Department of Health COVID-19 Information


Healthcare Professionals

Continued Guidance on Isolation Due To COVID Symptoms (5/11/20)

Protocol for COVID-19 testing for healthcare providers in Erie County using the Erie County Department of Health (ECDOH)/Erie County Public Health Lab (ECPHL) (3/16/20)

ECDOH Shares Wellness Messages For Children and Adults

Dr Gale Burstein, Erie County Health Commissioner is urging parents to take their kids to the pediatrician and encouraging older adults to access needed health care. The videos are available on YouTube for parents and older adults. Providers may decide to share these videos on social media platforms, via EHR portals or other means.

Guidance for Resuming Normal Operations in Your Office

New York State hasn’t yet published guidance for medical offices, though is expected to do so. Until then, published requirements for other office types may be helpful for you and your practice.

Additionally, the following resources may be helpful:

It’s important to note, any mandate NYS publishes will supersede guidance from other sites. We will notify you as soon as that information is made available.

Medicaid/Medicare Coverage

COVID-19 FAQs for State Medicaid and Children's Health Insurance Program (CHIP) Agencies

Telehealth visits are being reimbursed for Medicare patients. For more information on capabilities for telehealth through Medent or eCW, please view the resources in their sections on this page.

Click here for an update from NYS on what is being covered through Medicaid.

Medent Resources 

Providing Remote Care with Medent

New York State Department of Health COVID-19 Information

Novel Coronavirus (COVID-19)

If you believe your patient meets the criteria listed on the NYSDOH website, call 716-858-6976. This number is active 24/7.

Update on COVID-19 for NYS Healthcare Providers (3/13/20)

Click here to find the presentation slides from the Healthcare Provider webinar, Update on COVID-19 for NYS Healthcare Providers, held by Department of Health on March 13, 2020.

Please note that the situation is changing rapidly and so will the information reflected in this presentation.  Your most up-to-date source of information for the COVID-19 in New York State is the NYSDOH website and the CDC website.

Recordings from past calls are posted here.

Niagara County Department of Health COVID-19 Information


PPE Supplies (click link for information)

Quest Diagnostics Healthcare Provider Information

What to Know About Quest’s COVID-19 Testing

Telehealth Guidance from Health Plans and CMS

  • CMS Rules and Regulations Fact Sheet for Medicare

          CMS Expansion of Telehealth (3/30/20)

          For billing reimbursement information, click here.  

          HealthNow Coronavirus Information & FAQs (Info on pediatric well visits)

          For billing reimbursement information, click here.

          Preventative EAV Billing Guidelines (PCP - 4/13/20)

          Primary Value Letter (PCP - 3/21/20)

          Primary Value - April Emergency Payment Letter (PCP - 4/2/20)

          Primary Value Continued to Year End (PCP - 4/28/20)

          For billing reimbursement informtion, click here.

           For billing reimbursement information, click here.

           Univera Vatica Telehealth Visits Letter (4/7/20)

          For billing reimbursement information, click here.