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Catholic Health University

Catholic Health University curriculum utilizes a blended approach to learning with varied format and forum such as lecture/didactic, group exercises, media, storytelling, pre and post work and panel expertise.

Courses at CHU are facilitated by Catholic Health professionals and experienced Educators and Subject Matter Experts (SMEs) from all over Catholic Health who share practical, real workplace expertise with class participants. CHU courses are available to CMP members at no cost.

Please register for these classes one week prior to the session by filling out the following form.

To register for any of the courses listed below, please complete our enrollment form.

In case you need to cancel your course registration, please notify Brittany Bolden (bbolden1@chsbuffalo.org) at least two days prior to the class date.

CHARTC is located at 144 Genesee Street, Buffalo.

Course Name Course Description Date/Time Location
Managing Conflict II
Discover beneficial ways to deal with and overcome conflict in the workplace. Review and understand what is and causes conflict. Discusses the 5 step process of managing conflict. Gather tips on how to have successful conflict resolutions within the workplace and discuss the concept of the 17 camels in relation to workplace conflict.

LEADER COMPETENCY: Drive Performance


9:00am - 12:00pm

Catholic Health ARTC Building - Conference Room 1C
Fearless Speaking and Presentation Skills
Your presentation skills are just as important as the
information you are presenting! This class will provide you with the tools necessary to be an engaged and effective speaker. Come learn presentation strategies from preparing your presentation and content development to delivering your presentation with power and confidence. We’ll also cover how to overcome those speaking jitters and control nervousness. This high energy course is guaranteed to get you to the next level in your speaking career!


9:00am - 12:00pm

Catholic Health ARTC Building - Conference Room 1C
Leading with Emotional Intelligence
This critical competency, researched thoroughly by author Daniel Goleman, is explored in this class. What Emotional intelligence is and why it matters. Emotional Intelligence is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. EI is about self awareness, self management, social awareness, and the very critical relationship management! Are you in control of your emotions? Associates of all levels benefit greatly at work and home by being “emotionally intelligent."

LEADER COMPETENCY: Drive Performance


9:00am - 12:00pm

Catholic Health ARTC Building - Conference Room 1D
Team Building
Addresses the Five Dysfunctions of a Team, the hallmarks of each, and how to remedy each dysfunction to build a stronger, more efficient and productive team. None of us can do it alone! There is no I in team! The results a great team can produce by relying on each other and synergizing talents is both necessary and remarkable. A must for every leader to master today.

LEADER COMPETENCY: Partner with and Across Teams


9:00am - 12:00pm

Catholic Health ARTC Building - Conference Room 1A
In this class you’ll learn about DiSC, a model which  provides a common language that people can use to better understand themselves and to adapt their behaviors with others. You will be asked to complete a series of questions that produce a detailed report about your personality and behavior. Through a group exercise, we explore tips for working with people of other styles.

*Note: There is a cost associated with this class so please ensure your availability on that day.


9:00am - 12:00pm

Catholic Health ARTC Building - Conference Room 1C
Working With You Is Killing Me!
The title says it all! We all have to work with difficult coworkers, and in this class you will learn to recognize the symptoms of a negative workplace and the role each of us play in these situations. You will also learn how to set boundaries and control your reactions to respond to coworkers who cross those boundaries. Plus, you will review how to “unhook” yourself from difficult interpersonal situations at work.


9:00am - 12:00pm

Catholic Health ARTC Building - Conference Room 1E

Leading  Diversity in the Workplace

This class is designed to help leaders understand the need for diversity. Assess your own tendency to become prejudice or bias prone of how we look at the differences. Understand how attitudes towards co-workers actually cause us to exhibit certain behaviors that are exclusive or inclusive.


9:00am - 11:00am

Catholic Health ARTC Building Conference Room 1C

Creative and Critical Thinking

It’s the creative and critical mind that enables us to discover new paths to new solutions. A way of looking at problems or situations from a fresh perspective. In this class you will identify the barriers to creative thinking and learn ways to generate options such as Brainstorming and Mind Mapping. We’ll also identify areas to avoid when trying to find solutions as well as cover the four steps to effective Problem Solving. Come stretch you brain in this eye opening class!


8:30am - 12:30pm

Catholic Health ARTC Building Conference Room 1G

The Healthy Workplace: Coping with Bullying

We know bullying is never acceptable, yet it can happen in any type of workplace and healthcare is no exception. Do you know how to respond to workplace bullying? How do we create a healthy workplace? At the request of our associates, this course was designed to raise awareness of what bullying is and when it is taking place in our organization. It also covers the responsibilities of all those involved together with actions which should be taken if you believe you or someone you know is being bullied.


9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C

The WOW Factor!  A Great Customer Experience

How do you provide a great customer experience? Why “give
them a Pickle”, of course! This class not only covers the art of
communicating with your customer but what to do if things get
heated or if there’s conflict. Explore how to use these skills in
person, on the phone or through email. And finally, have fun
learning about “how to give Pickles” to your customers every


9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1B

Managing Conflict I

CHS participants walk through a discussion of the main types
of conflict, the differences between constructive conflicts and
destructive conflicts. Don’t miss this open forum and learn
how to use active listening, constructive feedback and deescalation
techniques to manage relationships.


9:00am - 12:00pm

Catholic Health ARTC Building Conference Room 1C